The $1 Trillion Question
The $1 Trillion Question, Mortality in the Age of Generative Ghosts, Your Mind and AI, How to Design AI Tutors for Learning, The Imagining Summit Preview: Adam Cutler, and Helen's Book of the Week.
How not to manage in the age of machine employees (and partner machine employees).
Steve’s comment was one of dystopian resignation: “Hard to get to a human for a correction though. It's big tech in 2019.”
Aside from what may be discrimination (which I’ll return to later), there’s a new form of psychological harm that’s made visible by this incident. It’s what I call algorithm anxiety, which rapidly and frictionlessly turns to algorithm anger when people bump up against the combination of an unfair algorithm and people who are not empowered, not informed and not accountable.
Hansson’s customer journey is a perfect example of what happens when machine employees (or in this case, machine contractors) and human employees don’t collaborate.
At this point, the Apple Anger score is a 5/5 too, which isn’t a good thing.
The Artificiality Weekend Briefing: About AI, Not Written by AI