A Leader's Guide to Navigating the Generative AI Revolution

A guide for organizational transformation for generative AI. By taking these critical steps, organizations can lay the foundation for effective use, setting themselves up for future success in an increasingly AI-driven world.

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Five Steps for Adopting Generative AI:

  1. Recognize that Generative AI Adoption is Cultural
  2. Adapt to Complex Change from Generative AI
  3. Develop "Minimum Viable Adoption" Guidelines for AI
  4. Decide What Needs to be Centralized
  5. Train, Train, Train

Recognize that Generative AI Adoption is Cultural

Generative AI is a cultural technology—how it is adopted depends on the culture in which it is placed. This means that leaders have to actively create a culture where humans and AI work productively together. This starts with vision and choices about human agency.

What is your vision for the role and value of human workers?

We like to ask people about their excitement-to-fear ratio when it comes to AI. The more senior people are, the more likely they are to be excited for the opportunities that AI offers. But, within our culture broadly, a lot of people are worried about AI. Pew Research reveals that 52% of Americans are more concerned than excited about AI in daily life while only 10% are more excited than concerned (36% are equally excited and concerned). A survey by the American Psychological Associated shows that if people are worried about AI, they tend to feel more negative about their workplace overall. For example, comparing workers who are worried and not worried about AI, 56% of those worried about AI feel micromanaged at work (vs. 33% for those who are not worried) and 41% believe they do not matter to their employer (vs. 23%).

Allowing employees to express their anxieties about AI and feel part of the conversation is crucial. Empowering them to adopt and use the technology themselves is equally important. Without these steps, employees will adopt technology according to their own cultural standards, which can lead to two extremes: either rejecting AI outright due to fear or over-relying on it due to a belief in its infallibility. Neither of these extremes is desirable for your business. Instead, the goal is to create a middle ground where employees adopt AI appropriately, leveraging its benefits while understanding its limitations. There's a sweet spot you're aiming for here—where the balance is will depend on many factors within your organization.

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